Terms & Condition - Shop Sigvaris Australia
This page outlines the terms and conditions governing your use of our website and the purchase of products from our online store. It covers important information about orders, pricing, product information, intellectual property, and your rights and responsibilities as a customer.
about us
This website is operated by SIGVARIS GROUP Australia, ABN 55 165 608 195, trading as Sigvaris Australia.
Our registered address is 53 Stanley Street, West Melbourne, VIC 3003, Australia.
Business hours: Mon-Fri, 9:00 AM to 4:30 PM
You can contact us at orders.au@sigvaris.com or 1300 744 827 during business hours.
use of Our Website
By accessing or using this website, you agree to be bound by these Terms & Conditions. If you do not agree, you must not use this website.
products & Information
We take reasonable care to ensure product descriptions, images, and pricing are accurate. However, product images are for illustrative purposes only and may differ slightly from the actual product when worn or in use, including differences due to model presentation or fit.
pricing & Payments
All prices are listed in Australian Dollars (AUD) and include GST unless stated otherwise.
Payment is processed securely via Shopify’s PCI-compliant payment platform and approved payment providers.
shipping
Shipping times provided are estimates only. We are not responsible for delays caused by third-party carriers.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL).
You are entitled to:
- A replacement or refund for a major failure
- Compensation for any other reasonably foreseeable loss or damage
- Repairs or replacement if goods fail to be of acceptable quality and the failure does not amount to a major failure
Nothing in these Terms limits your rights under the ACL.
Returns & Refunds
Returns and refunds are handled in accordance with our Shipping & Returns Policy, which forms part of these Terms.
NOTE: We don't do refunds for change of mind.
Intellectual Property
All content on this website, including logos, images, and text, is owned by and licensed to Sigvaris and must not be used without prior written consent.
LImitation of Liability
To the extent permitted by law, we exclude liability for indirect or consequential loss. This clause does not limit any rights under the Australian Consumer Law.
Governing Law
These Terms are governed by the laws of Australia, and you submit to the exclusive jurisdiction of Australian courts.
need help?
If you have questions about shipping, returns, or your consumer rights, contact our customer service team, we’re here to help.
Email: orders.au@sigvaris.com
Contact number: 1300 744 827