Shipping & Returns - Shop Sigvaris Australia

This page provides information about our shipping, delivery timeframes, and return process. It outlines what to expect once you place an order, including eligibility for returns, refunds, and exchanges, to help ensure a clear and confident shopping experience.

Shipping

We currently offer FREE STANDARD SHIPPING on all orders within Australia.

Order Dispatch

  • All orders are dispatched from our head office at West Melbourne, Australia
  • Orders are typically processed within 1–2 business days
  • You will receive a confirmation email with tracking details once your order has been dispatched

Delivery Timeframes

  • Orders are typically delivered within 3–5 business days from the time of purchase. Delivery may be faster for customers within Victoria.
  • Delivery times may vary depending on your location and courier services
  • Please note that delivery timeframes are estimates only and delays may occur due to factors outside our control (such as courier delays, peak periods, or public holidays)
  • Customers can choose Click & Collect by notifying our team via order notes, email or phone. Once your order has been processed, you will be advised when it is ready for collection. If the door is locked upon arrival, please ring the doorbell for assistance.

If you have any questions about your delivery, our customer support team is happy to assist. Contact us here.

Returns & Refunds

We fully comply with the Australian Consumer Law (ACL).

Under the ACL, you are entitled to a refund or replacement, if a product:

  • Is faulty or defective
  • Is not as described
  • Has a major failure

These rights cannot be excluded.

Change of Mind policy

Due to hygiene and medical considerations, we may not be able to accept change-of-mind returns, unless required by law.

If a change-of-mind return is accepted:

  • The item must be unused, unworn, and in its original packaging
  • Return shipping costs may be the responsibility of the customer

Important note:

  • We do not offer refunds or returns for change of mind.
  • Please check product details and sizing carefully before ordering.

How to Report a Faulty product or Request an exchange

If your product is faulty or damaged:

  1. Contact us at orders.au@sigvaris.com or 1300 744 827
  2. Include your order number
  3. Provide a brief description of the issue and photos

Our team will review your request and guide you on the next steps.

Refund Processing

Approved refunds (for faulty items) will be returned to your original payment method

Refunds are typically processed within 5–10 business days, depending on your payment provider

Need Help?

If you have questions about shipping, returns, or your consumer rights, contact our customer service team, we’re here to help.

Email: orders.au@sigvaris.com
Contact number: 1300 744 827