Our returns policy is in line with current Australian Consumer Law. If the problem with a product is minor, you must accept a free repair where offered. You are entitled to return a product and ask for a replacement or refund if the problem with the product is major.
A product or good has a major problem when:
- it has a problem that would have stopped someone from buying it if they’d known about it
- it is unsafe
- it is significantly different from the sample or description
- it doesn’t do what we said it would, and can’t easily be fixed.
We may take into account how much time has passed since you bought the product considering the following factors:
- type of product
- how the consumer is likely to use the product
- the length of time for which it is reasonable for the product to be used
- the amount of use it could reasonably be expected to tolerate before the failure becomes noticeable.
The consumer guarantees do not apply if a consumer received what they asked for but simply changed their mind, found it cheaper somewhere else, decided they did not like the purchase or had no use for it.