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Customer Service: 03 9329 2772

Our returns policy is in line with current Australian Consumer Law. If the problem with a product is minor, you must accept a free repair where offered. You are entitled to return a product and ask for a replacement or refund if the problem with the product is major.

A product or good has a major problem when:

  • it has a problem that would have stopped someone from buying it if they’d known about it
  • it is unsafe
  • it is significantly different from the sample or description
  • it doesn’t do what we said it would, and can’t easily be fixed.

We may take into account how much time has passed since you bought the product considering the following factors:

  • type of product
  • how the consumer is likely to use the product
  • the length of time for which it is reasonable for the product to be used
  • the amount of use it could reasonably be expected to tolerate before the failure becomes noticeable.

The consumer guarantees do not apply if a consumer received what they asked for but simply changed their mind, found it cheaper somewhere else, decided they did not like the purchase or had no use for it.